Performance Trends

This trendline chart represents our service desk operations and performance, including the number of service requests tickets, time to respond, time to resolve, and labor per request, on a month-by-month basis. It is important to keep in mind the time to close a ticket is skewed because it also averages in time to procure parts and supplies.

This trendline chart represents our overall technology department workload which includes the average service request tickets per day, the number of projects closed, and the number of workstations/PCs deployed on a month-to-month bases.