Portfolio

• $4–5M Saved via a 7-year telecom Master Services Agreement (66% cost reduction)

• $4M+ New revenue generated by a digital tax-sale platform

• 35 / 24 TB Servers and data restored after ransomware

• Zero No data loss or ransom paid in a full scale ransomware attack

• $500K Recent competitive grants secured for modernization

• 90+ sites Modernized on a centralized software-defined network

• $200K Saved through strategic procurement & lifecycle planning

• 800+ Election lifecycle activities centralized for compliance & transparency

• 2M+ files Migrated into a governed cloud content-management system

• 250+ cameras Surveillance system cameras installed across 20+ sites; $100K+ saved annually

• 15 years Progressive IT leadership across city & county government

• 600+ projects Managed through a values-driven accountability template

Role: Technology Director & Incident Commander  ·  County Government

Restored 35 servers and 24 TB with zero data loss, no ransom paid, and full continuity within two weeks.

 Challenge.  A county-wide ransomware attack threatened core government services, with the operational and financial pressure to pay a ransom and the risk of permanent data loss.

 Approach.  I assumed Incident Command, coordinated technical recovery and stakeholder communication, and executed against a disaster-recovery architecture I had previously planned — off-site backups, virtualized infrastructure, and multi-layered replication — so restoration did not depend on the attacker.

 Impact.

·    Recovered all affected systems and data with zero loss and no ransom payment.

·    Restored full business continuity within two weeks while preserving evidence integrity.

·    Validated the resilience strategy that made recovery possible — turning prior planning into a measurable outcome.

Role: Technology Director  ·  County Government

Negotiated a 7-year agreement that cut connectivity costs 66%, yielding $4–5M in reinvestable savings across 90+ sites.

Challenge.  Legacy connectivity contracts were costly and limited the county’s ability to expand broadband and modernize citizen-facing services.

Approach.  I led the strategy, negotiation, and execution of a long-term Master Services Agreement with a regional provider, structuring terms to reduce cost while enabling broadband expansion and future reinvestment.

Impact.

·    Achieved a 66% reduction in connectivity cost.

·    Generated $4–5M in projected savings, redirected to citizen-facing technology.

·    Expanded broadband capacity across 90+ sites, improving service reach.

·    Increase the bandwidth per site an average of 4 time prior speeds

Role: Technology Director  ·  County Government

Built and launched an online tax-auction platform generating $4M+ in new revenue.

Challenge.  A manual, in-person delinquent tax-sale process limited participation, transparency, and revenue while creating administrative burden.

Approach.  I designed and launched a digital platform integrating bidder registration, online payment collection, and auctioneer dashboards — modernizing the constituent experience end to end.

Impact.

·    Generated over $4M in new revenue.

·    Expanded access and transparency for bidders and staff.

·    Replaced a manual process with a scalable, auditable digital service.

Role: Technology Division Director  ·  County Clerk & Recorder

Centralized 800+ election lifecycle activities into a cloud-based system improving efficiency, transparency, and statutory compliance.

Challenge.  Election administration involves hundreds of time-sensitive, legally mandated activities that were difficult to track consistently across a high-stakes, heavily regulated environment.

Approach.  I designed and deployed a cloud-based lifecycle-management system that centralized the full election activity catalog, making responsibilities, timelines, and compliance status visible in one place.

Impact.

·    Centralized 800+ activities per election for consistent, auditable execution.

·    Improved statutory compliance and cross-team transparency.

·    Strengthened public trust in a critical-infrastructure function.

Role: Technology Director  ·  County Government

Modernized IT across 90+ sites with a centralized software-defined network and seamless wireless roaming.

Challenge.  Aging, fragmented network infrastructure across dozens of geographically dispersed sites constrained reliability, mobility, and manageability.

Approach.  I led a county-wide modernization, implementing a centralized software-defined network, datacenter virtualization, and real-time monitoring and asset-management platforms — alongside a full cloud migration to Google Workspace.

Impact.

·    Unified 90+ sites under centrally managed, software-defined networking.

·    Enabled network roaming across sites and improved uptime.

·    Boosted scalability and administrative efficiency through virtualization and monitoring.

Role: Technology Division Director  ·  County Clerk & Recorder

Led an enterprise cybersecurity program — network segmentation, incident-response exercises, and staff training — measurably reducing organizational risk.

Challenge.  Protecting election services and sensitive government data required moving from a perimeter mindset to a layered, defense-in-depth posture.

Approach.  I led an enterprise cybersecurity strategy combining network segmentation of critical services and endpoints, simulated incident-response exercises, and ongoing staff awareness training. Coupled this with a thorough service level agreement with our IT partner to ensure the appropriate backup strategies, systems monitoring and safeguards were in place at the enterprise level.

Impact.

·    Reduced organizational risk and strengthened defense-in-depth posture.

·    Built incident-response readiness through realistic simulation exercises.

·    Raised the human-factor security baseline through sustained training.

Note: Security and infrastructure case studies are deliberately limited to leadership approach and outcomes. No exploitable architecture, configuration, or sensitive data is included, consistent with sound security practice and open-records considerations.

Role: Technology Director  ·  County Government

Cut average help-desk response time 67% — from 48 minutes to 16 minutes year over year — while sustaining ~145 requests per month.

Challenge.  Support operations ran without baseline data, making it difficult to manage staffing, target training, assure service quality objectively, or demonstrate the department’s value to the organization.

Approach.  I instrumented the department: implementing web-based help-desk ticketing with asset and contract management, building a performance-metrics tracking system to establish baselines, and adding a post-ticket user-feedback form so end users could flag issues or recognize staff. I then used the data to drive targeted training and process improvement — a continuous-improvement (kaizen) discipline applied to service delivery.

Impact.

·    Reduced average response time from 48 to 16 minutes (67%) within a single year.

·    Sustained ~145 monthly requests while closing ~2.9 projects and deploying ~6.5 workstation upgrades per month.

·    Converted subjective support into a measurable, continuously improving operation — validated by consistently positive end-user feedback.

Role: Technology Director & GIS Analyst  ·  County Government

Built an in-house “single source of truth” addressing system that improved emergency-response accuracy, permitting, and land-records access.

Challenge.  Inconsistent, fragmented address and parcel data across agencies undermined 911/emergency response, slowed permitting, and limited public access to land records.

Approach.  I led a cross-agency initiative to redesign the county’s geocoding and addressing systems, developing an in-house authoritative addressing tool. Earlier, I built the county’s first public-facing GIS — integrating parcel, assessment, and deed/plat records so users could traverse them in a single click.

Impact.

·    Improved emergency-response accuracy through a unified, authoritative address dataset.

·    Expanded public access to parcel, assessment, and land-records data via integrated, self-service tools.

·    Established GIS as a shared, data-informed foundation for permitting, planning, and public safety.

Verified Reference Summary

Overall reference rating: 6.59 / 7.00  ·  100% reference compliance (15 of 15 references responded)

Category averages — Leadership 6.72  ·  Personal Value Commitment 6.67  ·  Professionalism 6.64  ·  Problem Solving & Adaptability 6.58  ·  Ability to Work Remotely 6.57.

Source: independent Pre-Hire 360° reference assessment (Baker Tilly / SkillSurvey).

Selected Endorsements

“Among the most intelligent people I have worked with in 30-plus years in IT. He took on a leadership role at a young age and excelled — with a proven ability to perceive IT improvements, fund them, and carry them through to implementation.”

— Former supervisor

“He did an outstanding job modernizing and securing our IT systems, and handled himself extremely well during a cyber attack — he had systems in place to overcome the damage.”

— County leadership reference

“He took on an aging infrastructure with a tight budget and inadequate staffing and turned it around within a few years — everything is state of the art, on a county-government budget.”

— County reference

“A hands-on team leader who surrounds himself with strong staff and continually finds new, innovative ways to improve how the organization operates.”

— Department-head reference

“He never belittled me for my lack of experience while teaching me the systems — a testament to his character and professionalism — and built an IT capability that safeguards all aspects of our law-enforcement data.”

— Public-safety IT partner

“Eric has introduced a significant amount of efficiencies — reducing overtime, reducing errors, and making people happy.”

— Clerk & Recorder leadership colleague

“He reached the strategic outcome of enabling others rather than remaining the bottleneck. The difference he made was huge — in efficiency and in the way he collaborated.”

— Leadership-team colleague

Endorsements are anonymized by role. Aggregate ratings are drawn from an independent reference assessment; named attributions can be provided with each reference’s consent.